At True Gent Tattoo Supplies, we take pride in providing a returns policy that instils complete confidence in your shopping experience with us. Our commitment is to be transparent and reliable, ensuring you know exactly how our returns process works.

14 Day Return Policy

For items that are neither damaged nor sent in error, we offer a 14 Day Return policy. Please note that outgoing shipping costs cannot be refunded, and you will be responsible for returning the item and covering its costs. To be eligible for a refund, products must be unused, in re-saleable condition, and in their original packaging. The product must be returned within 14 days from the date of original delivery. 

To return unwanted items, simply contact us to let us know, then send them to the following address:

Returns Department
True Gent Tattoo Supplies
Unit A Goddard Court
Goddard Road
Runcorn
WA7 1DX

Terms and Conditions of Returns

To ensure a smooth returns process, please adhere to the following terms and conditions:

1. Returned products must be in their original, unused condition and in their original packaging.
2. All returned items must be accompanied by a letter stating the reason for the return.
3. Please use a trackable delivery service for all returns (it is your full responsibility to ensure the item gets back to us).
4. Refunds will be processed using your original payment method and may take up to 5 working days to complete.
5. Faulty or damaged items are not covered by the 14-day return policy; instead, they fall under our Damaged or Faulty Items Return Policy.
   
   

Damaged or Faulty Items Return Policy

In the rare event that you receive a product that is damaged during delivery or is defective, we are here to help. You can choose between a full refund (including postage) or a replacement at no additional cost. Simply notify our Returns Department within 3 days of receipt by using the online contact form or email 

Terms and Conditions of Damaged or Faulty Items Returns

To ensure a smooth resolution, please note the following terms and conditions:

1. Please notify us of any damaged or faulty products within 3 days of receipt.
2. In some cases, we may request the damaged or faulty item to be returned to us before processing a refund or replacement (please contact us first).
3. All returned items must be sent via a trackable delivery service.
4. The products must be in their original box and packaging and in unused condition.
5. In certain instances, we may require images of the damaged product before processing a refund or replacement.
6. Remember to include a completed Returns Form with your return.

Failed Items Return Policy

We diligently ensure that all our products meet the highest standards and comply with the BSI British and European Standard BS EN ISO 9001:2008. However, if you encounter any complications with our products, please contact our Returns Department at info@truegenttattoosupplies.com or on the online contact form, and we will guide you on the appropriate course of action.

Terms and Conditions of Failed Items Returns Policy

To effectively address failed items, please observe the following terms and conditions:

1. All returned products must be sent using a trackable delivery service.
2. Ensure you include a letter informing us of the problem.
3. If products returned show no fault on testing, they will be returned to you, and you may be asked to cover the delivery charge before we can proceed.
4. For products that are out of warranty, we will inform you of the repair cost before proceeding.

At True Gent Tattoo Supplies, we value your trust and strive to make our returns process as honest and trustworthy as possible. If you have any questions or need assistance, don't hesitate to reach out to our Returns Department. We are here to help.